3.1 Build Business Relationships

Learning Outcomes The learner will:	Assessment criteria The learner can:
Title:	Build Business Relationships
QCA code:	T/500/4579
Level:	Three
Credit Value:	One
Understand how to establish and improve business relationships to support your business	1.1 Use networks and business relationships to spot potential business opportunities 1.2 Use networks and business relationships to learn about other businesses and explore possible connections with your own business 1.3 Evaluate business relationships, analyse when they are working or not working well and try different ways to improve them
Understand how to build and improve your customer relationships	2.1 Assess ways in which customer feedback could be used to improve the experience customers have when dealing with individuals in your business 2.2 Evaluate different ways of promoting customer loyalty to your business
Understand how to build and maintain your business and customer relationships based on respect and trust	3.1 Explain the importance of acting with integrity and evaluate how issues such as conflict of interest and trust can affect your business relationships 3.2 Explain the importance of respecting boundaries in business relationships 3.3 Take into account differences in culture and background in business relationships

Additional information about the unit
Unit aim(s)	To support the development of skills needed to establish and improve relationships with business contacts and customers when starting a business
Unit expiry date	2008
Details of the relationship between the unit and relevant national occupational standards (if appropriate)	EE2 : Win and keep customers EE5 : Build relationships to build your business
Details of the relationship between the unit and other standards or curricula (if appropriate)	Not applicable
Assessment requirements specified by a sector or regulatory body (if appropriate)	Assessment to be based on naturally occurring evidence or realistic work environment
Endorsement of the unit by a sector or other appropriate body (if required)	Supported by SFEDI
Location of the unit within the subject/sector classification system
Name of the organisation submitting the unit	OCR
Availability for use	To be used only by the following partners engaged in the SFEDI Framework project when developing Business Enterprise Qualifications CMI, Edexcel, IAB, ILM, NOCN, OCR, VTCT